Shipping policy

Shipping Policy

Last updated: 30 July 2026

At GUMBIS.CO, we're committed to getting your order to you as quickly and safely as possible. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, sales or peak periods, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

Australian Shipping

We ship Australia-wide using trusted delivery partners.

Standard Shipping

Estimated delivery: 2–8 business days

Express Shipping

Estimated delivery: 1–4 business days

Delivery times are estimates only and may vary depending on your location and courier delays.

International Shipping

We proudly ship worldwide.

International Standard Shipping

Estimated delivery: 5–12 business days

International Express Shipping

Estimated delivery: 3–6 business days

Delivery timeframes are estimates and may vary depending on your destination, customs processing and local postal services.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other local fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.

Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for ensuring their shipping address is correct before completing checkout.

If an incorrect address has been provided, please contact us immediately at hello@gumbis.co.

If your order has already been dispatched, we cannot guarantee changes can be made. Additional shipping charges may apply if a parcel needs to be redirected or resent.

Delayed Deliveries

While we do our best to ensure your order arrives within the estimated delivery timeframe, delays can occasionally occur due to:

Weather events
Customs processing
Courier delays
Peak shopping periods
Public holidays
Other circumstances outside our control

We appreciate your patience should any delays occur.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at hello@gumbis.co.

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Pre-Orders

If you've purchased a pre-order item, the estimated dispatch date will be displayed on the product page.

If your order contains both pre-order and in-stock items, your order may be shipped together once the pre-order item becomes available unless otherwise arranged.