Refund policy

Returns & Refund Policy

Last updated: 30 July 2026

At GUMBIS.CO, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Easy 14-Day Returns

We offer easy 14-day returns on eligible items.

To request a return, please contact us within 14 days of receiving your order at hello@gumbis.co.

Change of Mind Returns

We accept change-of-mind returns provided the item is:

Unworn and unused.
Unwashed.
In its original condition.
Returned with all original tags and packaging.
Free from marks, makeup, odours, pet hair or damage.

To start a return, please email hello@gumbis.co with your order number.

Once your return has been approved, we'll provide you with the return instructions.

Return Shipping

For change-of-mind returns:

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Exchanges

We currently offer exchanges for eligible items, subject to stock availability.

If you'd like a different size or product, please contact us at hello@gumbis.co, and we'll be happy to assist.

Faulty or Damaged Items

We take great pride in the quality of our products.

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of delivery by emailing hello@gumbis.co.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We'll assess the issue and arrange an appropriate solution, which may include a repair, replacement or refund where required under the Australian Consumer Law. Australian consumer guarantees cannot be excluded and apply in addition to this voluntary return policy.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on items that have been:

Worn or used.
Washed.
Damaged after delivery.
Returned without original packaging or tags.
Marked with makeup, fake tan, perfumes, smoke or pet hair.

Sale Items

Sale items may be returned for change of mind only where permitted by this policy.

Nothing in this policy limits your rights under the Australian Consumer Law if a product is faulty, damaged, unsafe or does not match its description.